BASTION FOUNTAIN PEN COLLECTION

RETURN POLICY

 DEADLINES

• You must report receipt of defective items within 10 days of ship date to receive further instructions for return, replacement or exchange.
• Returns must occur within 30 days of our ship date for replacement, exchange, or refund.
• See information / instructions below for each process.

WE DO NOT ACCEPT:

• Used, damaged, customized, altered/modified, or non-assembled items
• Products that have been disassembled for cleaning, adjustments, and/or modifications
• Shipments that have Postage Due or arrive COD

We are not notified by the carrier as to the name of the sender who sent a package that requires additional postage so we are unable to notify customers about unaccepted shipments.

WE REQUIRE:

While a tracking number does not guarantee delivery, it does help when and if you need to file a claim with the carrier against loss, damage, or non-delivery. Bastion is not liable or responsible for paying for incorrect postage or for correcting for issues that result from carrier or customer error or negligence. We are not responsible for filing claims on behalf of the sender. In cases of carrier or customer fault; refunds or exchanges for returns will be handled on a case-by-case basis.  We reserve the right to refuse to incur additional costs based on errors or negligence caused by the carrier or customer.

RETURN INSTRUCTIONS

Please carefully review and follow our return policy.  Enclose within the return, a note listing the full name of the purchaser, the order number, and request for replacement, exchange, or refund. 

Remit returns to:
CUSTOMER SERVICE
BASTION LLC
450 Satellite Blvd NE
Suite D
Suwanee GA 30024

REPLACEMENT POLICY

RETURN MERCHANDISE AUTHORIATION (RMA) POLICY

Paid shipping costs (paid return label) by Bastion are provided for proof of damage/defect within 10 days of ship date.  Proof is accepted in the form of clear photographs or a brief video emailed to us at orders@bastiongear.com documenting the issue. 

IMPORTANT: If you receive a defective item DO NOT DISASSEMBLE OR MODIFY in any way to attempt to resolve the issue, as this will void any opportunity to return for refund, exchange, or replacement.

KNIFE SPECIFIC-INSTRUCTIONS: Bastion knives do not include a warranty of any kind. Disassembly of knife to clean, modify, or alter in any way for personal preference voids any opportunity to request returns for refund, exchange, or replacement.

EXCHANGE POLICY

Exchanges can only be made for similarly priced items.  Exchanges do not include special shipping costs paid by buyer in original shipment.  If requesting an exchange, enclose a note in the shipment providing the description of the part from our web store (e.g., include the URL, Product SKU code, or product title).  

REFUND POLICY

If you believe that a refund has not been issued, please do the following first: Check your bank account / credit card to determine if a refund has been processed. It may take some time before your refund is officially posted to your bank or card.

If you have determined that you have not received a refund, email us at info@bastiongear.com to investigate our records for a date and possible transaction code of the completed refund or the reason that a refund was not processed.