I bought the Glock 17 mag. disassembly tool. Great price, amazing quality and free shipping. Got it on Saturday. Looked at it, was machined perfectly, looked great, neat package, however I could not figure how to use it. So on SUNDAY I e-mailed them " How does this thing work ?" About 30 minutes later, ON SUNDAY, a video appeared in my e-mail with instructions on how to use it. What service ! Then they followed up later asking how it went. My third purchase from them and every transaction has been flawless. To quote Butch and Sundance : " Who are these guys ? " They are the best and their products are perfect !